Refund & Exchange Policy
At www.arovique.com, customer satisfaction is important to us.
1. Returns
- Returns are accepted within 7–14 days of delivery
- Items must be unused, unopened, and in original packaging
- Proof of purchase is required
2. Non-Returnable Items
- Opened or used fragrances/perfumes
- Sale or discounted items (if applicable)
3. Refunds
- Once we receive and inspect your return, we will notify you
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
4. Exchanges
We only replace items if they are:
- Defective
- Damaged during shipping
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos or video proof